"10 days" is handing time not arrival time, please don't misunderstand. It will probably take longer time for your items to arrive at the final destination.
Much Appreciate for your understanding on this uncontrollable matter. If you want to use UPS or DHL, you need to contact me to check whether your address is remote area or not.And check whether Volume weight is heavier than its actual weight. Volume weight=Package's length x Width x Height/5000.
The return items should be included the original package and accessories. We live in china, we exist time difference, our working time is Beijing time: 08:00-18:00. I will reply you within 16 hours, Sometimes, I maybe away the office, so maybe respond you a little late.
Beijing time=PDT time+15 hours, =UTC time+8 hours, =BST time+7 hours. Thank you for your visit! My goal is to make sure you are a happy customer and pleasant shopping with us.